How to perform a factory reset on a diagnostic imaging monitor

Article number: [2463] - Legacy code: [9717]

Applicable to

Information: Not all Barco's Diagnostic Imaging Monitors models have the option "Factory Reset" available in their OSD (On-Screen-Display) Menu. Please take a look at the corresponding table below, for more information.

Which display model includes a Factory Reset mode in its OSD Menu?

Display Model	Service Code
MDRC-1119	Not needed
MDRC-1219	Not needed
MDRC-2122	Not needed
MDRC-2221	Not needed
MDRC-2222	Not needed
MDRC-2224	Not needed
MDRC-2321	Not needed
MDRC-2324	Not needed
MDNG-5221	5040
MDNG-6221	5040
MDNC-2123 DE	5040
MDNC-2221 MKII	5040
MDNC-2521	5040
MDNC-3321	5040
MDNC-3421	5040
MDNC-3521	5040
MDNC-6121	5040
MDNC-12130	5040
MDCG-3221	5040
MDCG-5121	5040
MDCG-5221	5040
MDCG-10130	5040
MDCC-4230	5040
MDCC-4330	5040
MDCC-4430	5040
MDCC-6230	5040
MDCC-6330	5040
MDCC-6430	5040
MDCC-6530	5040
MDMG-5221	5040
MDMC-12133	5040
MDPC-8127	5040

Use case:

A factory reset on a diagnostic imaging monitor is recommended when an unexpected issue is noticed on the monitor and all other potential hardware or software root causes have been ruled out during investigations such as QAWeb Software, video or power cables, MXRT Display Controller, or Drivers, backlight panel, etc...).

Factory Reset:

Note: The layout of the OSD might look different depending on the diagnostic imaging display model.

Information: If QAWeb Enterprise is installed on the workstation, it locks per default the access to the OSD Menu. To unlock the OSD Menu, please follow the guidelines mentioned in the following KB Article: https://www.barco.com/fr/support/knowledge-base/2050-how-to-unlock-the-osd-menu-in-qaweb-enterprise

Factory Reset Procedure

1. Open the OSD Menu according to the instructions of the user manual of your display model, which can be downloaded on the Barco Website https://www.barco.com/en/support (In this example, the OSD Menu can be accessed by pressing in the lower right corner, the soft buttons)

2. Select the service mode option

3. Enter the Service Code "5040" using the OSD buttons

4. Select Factory Reset (you will have to confirm this choice before the factory reset will start)

The display will reset all current settings to its factory settings. Note that the image will disappear for a couple of seconds from the monitor and will return.

Note: We suggest performing a new display calibration using the QAWeb Enterprise software (or Medical QAWeb Agent if still installed on this workstation).