ClickShare Conference setup (remote participants and user shared content side-by-side) with CX-50 Gen2

Prerequisites

To enable a setup where remote participants and shared content are displayed side‑by‑side using the ClickShare CX‑50 Gen2, ensure the following requirements are met:

• CX-50 Gen2
• Two displays
• USB peripherals (microphone, speakerphone and camera)
  • Connections overviews, see KB3544
  • List of supported peripherals with CX-50 Gen2, click here
• Display mode set to Extended, how-to: click here
• ClickShare Desktop App
  • Version 4.26 or higher
  • Supported on Windows only (not supported on macOS)
  • New user interface enabled in the ClickShare Desktop App (how-to: see KB9979)

Connection setup

Conference call — side-by-side display of participants and shared content

During a conference call (e.g., Microsoft Teams or Zoom), launching the ClickShare Desktop App triggers the ClickShare HostFlow feature. This presents two options:

• Show participants on the room display, or
• No, only share content to the room display

Show participants on the room display

Select this option to enable a side‑by‑side viewing experience of meeting participants and shared content. A dual-screen layout will appear in the ClickShare Desktop App:

• One screen displays the shared content 
• The other screen shows the remote meeting participants

This enables content and participants to be viewed simultaneously.

Share your content directly in your meeting (e.g., Microsoft Teams or Zoom). The shared content and participants will be displayed simultaneously across the room displays.

Example: Content is shown on one screen (split view), while participants appear on the other

Note: If no content is shared, the remote meeting participants will be duplicated on both displays.

Note: See KB2322 and KB2291 for instructions on using Microsoft Teams and Zoom with ClickShare Conference respectively.

No, only share content to the room display

Select this option if you do not require the side‑by‑side view of participants and content. This will return to the standard ClickShare Desktop App sharing experience.

Within the ClickShare Desktop App, you can select the desired content from the thumbnail list or simply press the ClickShare Button to share your desktop to the room display.