FAQ - ClickShare Trade in Program

All Connect! partners for the participating countries qualify for this program.

Please refer to the Eligible device list.

The Trade in Program will run until further notice. 

No, the Trade in Program only applies to sales made in Argentina, Austria, Bahrain, Belgium, Bolivia, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Finland, France, French Guiana, Germany, Greece, Guatemala, Guyana, Haiti, Honduras, Hungary, Ireland, Israel, Italy, Jordan, Kuwait, Latvia, Lebanon, Luxembourg, Mexico, Monaco, Netherlands, Nicaragua, Norway, Oman, Palestine, Panama, Paraguay, Peru, Poland, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, South Africa, Spain, Suriname, Sweden, Switzerland, Syrian Arab Republic, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela and Bolivarian Republic of Venezuela.

If you don't see your country listed above, please contact your local Barco Account Manager for more information as it may be possible to offer the Trade In program elsewhere in exceptional circumstances.

As soon as a new unit under the Trade in conditions is sold. We will accept your claim within 30 calendar days after the purchase of a new ClickShare by the end-customer.

To complete your registration for Trade In, you will need:

1. The model and serial number of the old device and the model of the new device.

2. Your reseller’s company name, address and contact details

3. Your distributor’s name and contact details

4. Your customer company name, address and contact details.

5. The collection address(reseller address or customer address).

Yes, you will receive a confirmation email as soon as you register our Trade In request via the webform. You will be contacted by Barco’s logistics partner via email throughout every step of the process. Please also check your junk mailbox as some of the e-mails might be considered as spam.

The serial number can be found on the back of the ClickShare base unit, not on the buttons.

As soon as your Trade In request is approved and you receive a Trade In claim ID, the contact person at the indicated pick-up address will receive an e-mail with instructions about the return process. Depending on the quantity of the units to be returned, you may either:

1. Receive a pick-up date of the Trade in Products and instructions on how to package and prepare the return units for collection. If the proposed pick-up date is not convenient, please arrange a new pick-up date via the same email communication.

2. OR you may receive an email with a return label to stick on the outside of the package and take it to the nearest drop-off point.

Our support team will reach out to you via email or phone to notify you of any issues with the registration and will inform you of the different options at your disposal.

You can package the Trade in Product in its original packaging if available or in a packaging of similar dimensions. You need to include the base unit, the PSU, all buttons and, if available, all accessories (antennas, manuals, etc).

Note that you are responsible for proper packaging in a manner to ensure transport safety and to avoid damage and the cost thereof.

In case of a collection at your address, the units must be packed ready for shipment and need to be packed on pallets if weight exceeds 30 kg. Do not forget to include the return slip on the outside of the packaging, so that it is clearly visible. You will receive this slip upon approval of your claim.

Yes. Track and trace data will be provided by our logistics partner upon confirmation of the pick-up.

The old, traded-in devices are sent to a recycling facility to be dismantled.