Tips to reduce the CPU and RAM usage while projecting with Microsoft Teams to the ClickShare device

While using a PC to project Microsoft Teams to the ClickShare Base Unit, the performance may be affected by the high usage of CPU/ RAM of Microsoft Teams.

The following actions have been found beneficial by Microsoft Teams users, to reduce the high CPU/RAM usage:

1. Disable GPU hardware acceleration (not available with latest Teams 2.0)
2. Disable read receipts
3. Disable all teams add-ins in Outlook
4. Clear Teams cache
5. Update Microsoft Teams  (Optional)
   
   

1. Disable GPU hardware acceleration (No longer available within Teams 2.0)

1. In the Microsoft Teams app, click the three-dot icon and choose Settings from the menu that appears.
   
    
   
   
2. Select the General tab and enable the Disable GPU hardware acceleration option.
   
   
   
   
3. While you’re here, also disable Register Teams as the chat app for Office…
4. Restart Microsoft Teams.
   Please note that Microsoft Teams runs in the background. You must close it from your system tray (near the clock at the right bottom). 

2. Disable Read receipts

1. In the Microsoft Teams app, click the three-dot icon and choose Settings from the menu that appears.
2. Select the Privacy tab and toggle Read receipts to off.
   
   
   
   
3. Restart Microsoft Teams.
   Please note that Microsoft Teams runs in the background. You must close it from your system tray (near the clock at the right bottom).
    

3. Disable all Teams Add-ins in Outlook

1. Open the Outlook app, click the File menu and then click Options in the menu that appears.
2. In the Outlook Options window, click Add-ins.
3. At the bottom, click Go… (next to Manage: COM Add-ins).
4. Untick Microsoft Teams Meeting Add-in for Microsoft Office and Teamviewer Meeting Add-in.
5. Click OK.
6. Restart Outlook app.

4. Clear Microsoft Teams Cache

In Windows Explorer go to C:\Users\<Userprofile>\AppData\Roaming\Microsoft\Teams and delete the following files:

• In tmp folder, delete all files
• In Blob_storage folder, delete all files
• In the Cache folder, delete all files
• In IndexedDB folder, delete the .db file
• In GPUCache folder, delete all files
• In databases folder, delete all files
• In the Local Storage folder, delete all files
   

5. Update Microsoft Teams

By default, Microsoft Teams updates automatically. 

Chances are nil or minimal that an outdated Microsoft Teams version is causing this problem. However, we recommend manually updating Microsoft Teams.