Issue: When setting up or changing a ClickShare Conference, you might find that the ClickShare Button doesn’t show the peripherals (like cameras or speakerphones) connected to the Base Unit in your video conferencing tool (e.g., MS Teams, Zoom).
Why This Happens:
- The ClickShare Button only shows peripherals that are supported and connected to the Base Unit, see here for the supported peripherals.
- If only a camera is connected, the Button won’t show a speakerphone.
- The Button gets its configuration from the Base Unit. If the setup changes and the Button isn’t updated, you might see missing or extra peripherals.
How to Fix It:
-
Automatic Update:
- The Button updates automatically when used. This process takes about 5 minutes.
- The new configuration applies when you unplug and replug the Button.
-
Manual Update (Recommended):
Always manually re-pair your Buttons after installing Base Units or changing the room configuration. This is faster and preferred when setting up a new configuration or changing the room setup.- Plug the Button into the USB port of the Base Unit.
- Wait for the Button to receive the new configuration from the Base Unit.
A message “Finished pairing and updating Button” will appear at the bottom of the connected meeting room display. - Unplug the Button from the Base Unit.
