Room Speakerphone and Room Camera are not available after Windows 11 update

Article number: [12365]

Applicable to

Issue:

On some devices running or updated to Windows 11 in combination with Intel Smart Sound technology for USB audio, the Room Camera and Room Speakerphone (echo-cancelling speakerphone) are not detected. They also do not appear in the Windows Device Manager.

This has been detected with Smart Sound driver version 10.29.0.9947 (Oct 2023) after a recent Windows 11 update.

bad smart driver version.png

Solution:

Disable the “Intel Smart Sound Technology for USB Audio” driver in the “Sound, video and game controllers” section of the Device Manager.

smart sound.png

Related articles

Properties

Last updated Feb 5, 2025