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"OTA server is not accessible now" error during update check using the Clickshare wizard from Clickshare Hub device

Article number: [15790]

Applicable to

Issue

During the update check using the ClickShare wizard flow the OTA server is not accessible now occurs on the Control Panel, if the Barco firmware update server isn't reachable.

Cause

One possible cause is that the domain update.cmp.barco.com is blocked by the firewall/DNS resolver of the customer.

Solution

Ensure that all required network endpoints are accessible to enable successful ClickShare Hub onboarding, for details see KB15778.


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Last updated Mar 12, 2026

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