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      Firmware update over USB doesn't complete in the ClickShare Wizard

      Article number: [15779]

      Applicable to

      Symptom

      When the ClickShare Hub cannot reach to the Barco upgrade servers, while onboarding the ClickShare Hub, you can upgrade the ClickShare Hub from an USB stick. 

      In this scenario, the upgrade over USB occasionally fails to start.

      Solution

      Rebooting the ClickShare Hub and then upgrading the ClickShare Hub from the USB stick again typically solves the issue. [How-to, see here].

      Related Articles

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      Last updated Jan 22, 2026

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