Info: Is the QAWeb Enterprise Agent connected to an online Organization, please ignore the steps provided in this article as the Barco Customer Service Team can collect Agent log files from the QAWeb Enterprise Server. However, if the Agent is NOT connected to an online Organization, please follow the described procedure.
Procedure:
- Go to C:\ProgramData\Barco\QAWeb\logs
- Perform a right-click and .zip the complete log files
- Attach it to the service ticket on the Barco E-Support Customer Portal (KB6024)
Advanced Settings: Change the Log Level to "Debug"
By default, the QAWeb Enterprise Logfile level is set to "Info".
Important: Depending on the encountered type of problem, the "Debug" log level including "display communication" logs might be required. Please only change the log level on-demand by the Barco customer service team.
To change the Log Level to "Debug" and "Include Display communication Log", please proceed as follows:
- Go to C:\ProgramFiles\Barco\QAWeb\Configurator.exe
- Navigate through the Configurator, until the Log Level settings appear
- Change the Log Level from "INFO" to "DEBUG" and "include display communication" logs
- Once done, please reproduce the encountered problem once more, the Agent will now collect useful DEBUG Logs
Once finished, please collect the log files as described above and attach them as a .zip file to the Barco customer service case.
Note: Once the DEBUG log (.zip) files collected and sent to the Barco customer service team, please set the logging level from DEBUG back to INFO
