Premium Care
<P>Comprehensive service plan for our customers</P>
The Premium Care services are comprehensive service plans. A fixed fee covers all your support and service needs. This includes phone and e-mail support, advance replacement of parts, preventive maintenance, software updates as well as all travel, labor and lodging.When solving a problem is not possible by remote communication, Barco will render on-site intervention for all equipment (hardware and software) within one business day after written notice and problem report by the customer.
- Intervention within one business day
- Guaranteed availability of spare parts
- Pro-active support and service strategy
- Web access to essential product, system and project information
- Consistent service coverage at a fixed cost
- Increased profitability and minimized total life cycle cost
- Possibility to extend the service coverage until end-of-life and beyond
You can now find all media, brochures, presentations, whitepapers & marketing downloads in our new & improved download center
Visit Media CenterLooking for technical documents or product support?
For technical downloads such as drivers, firmware, manuals, drawings & documentation we would kindly like to direct you to our product support page.
Go to product support