Software

ClickShare CX-50 Gen2 base unit firmware

Version: v2.23.0.4
File size: 592 MB
Release date: 29 Apr 2025
Available for
SHA256 checksum: 75a5fb01238f51a4f1f9b331dfe103ecfd4a08029e852140822d5409e2bd7dca

Release notes

=== This release provides improved user experiences, increased flexibility, security, and additional features.===
=== New feature in the 2.23 release ===

Multitouch touchback feature now works in Button App 04.43.04.0003

== What we fix or improve ==

Fixed incompatibility issue with Clevertouch/Iiyama touch panels on the Android 13 platform
Enhanced product security and compatibility
Set unique room serial in Clickshare Button per meeting room as default
Fixed device disconnection issue to XMS when it's set to wireless client mode with DHCP
Fixed network setting issue when Clickshare Button Gen4.1 connect to external access point WPA2 or Cisco Wireless network using EAP-TLS

== Known issues ==

Sharing through Google Cast isn't working with Pixel Phones.
Occasionally failure happens when saving annotations on iiyama touchscreens.

=== Things to consider before upgrading ===

When the desktop app encounters issues using peripheral devices at security levels 2 or 3, we recommend using Desktop App version 4.45.00 or higher.
In order to start the ClickShare App on the Button automatically when plugging it in, version 1.24 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
ClickShare Desktop App v4.30.2 or higher is required when using a Button to connect when the App is installed.
ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
To optimize Wireless Presentation performance, we highly recommend always using a free 5GHz Wi-Fi channel. Changes and settings could be applied via ClickShare Configurator.
We suggest using the HDMI cable that could support 4K capabilities and limit the EMC exposure with 360-degree bond shielding design to guarantee picture quality.
Upgrading past Version 02.15.01 will not allow you to roll back to older versions before 02.15.01.

Version history

v2.22.0.13 22 Jan 2025 (595 MB)

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SHA256 checksum

c185c0eeb83fefccf079a77b0fca1eb6fd335b26bf2343dbd37e09b930984dd4

Release notes

=== This release provides improved user experiences, increased flexibility, security, and additional features.=== === New feature in the 2.22 release ===

Introducing SmartFocus feature which smartly selects the right view for the remote participants by switching between the room camera and the speakers´ laptop cameras.
Introducing Multitouch touchback feature that supports gestures like pinch-to-zoom, scrolling and right-click functionalities without the need for presenters moving between the touch display and their laptop. Please visit KB15061 for more information.

Improved Airplay, Google Cast, and Miracast user experiences.
Fixed base unit claiming issue for XMS registration after hardware reset.
Fixed the audio cracking issue when the base unit connects to some of Vaddio and INOGENI peripherals.

Sharing through Google Cast isn't working with Pixel Phones.
Occasionally failure happens when saving annotations on iiyama touchscreens.

=== Things to consider before upgrading ===

In order to start the ClickShare App on the Button automatically when plugging it in, version 1.24 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
ClickShare Desktop App v4.30.2 or higher is required when using a Button to connect when the App is installed.
ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
To optimize Wireless Presentation performance, we highly recommend always using a free 5GHz Wi-Fi channel. Changes and settings could be applied via ClickShare Configurator.
Supports for Wireless Client Mode. A direct connection between the Button and the Base Unit is advised to better support Wireless Conferencing.
Performance issues may occur when the peripherals are attached to the back USB-A port since it has less bandwidth.
Upgrading past Version 02.15.01 will not allow you to roll back to older versions before 02.15.01.

v2.21.0.12 03 Oct 2024 (593 MB)

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SHA256 checksum

2ecdc6bb7f39fbd3693bb6eba74a39c45eb489caac8fd6916e85f65edbd51c34

Release notes

=== This release provides improved user experiences, increased flexibility, security and additional features.=== === New feature in the 2.21 release ===

Update the button app driver certificate.
Fix the shared screen black or blueish issue when digital signage is enabled.
Support the ClickShare base unit discovery by ClickShare app on iOS and Android.
Touchback work properly when two screens are attached.
Flexible Room - If users use room camera only to switch from Appliance mode to device, the next user will still be able to switch by using the room camera only.

Sharing through Google Cast isn't working with Pixel Phones.
Connectivity issue could occur when using Huddly PoE Adapter (“the ethernet adapter”) with Huddly S1/L1 after the baseunit gets rebooted.
Occasionally failure happens when saving annotations on Ilyama touchscreens

=== Things to consider before upgrading ===

In order to start the ClickShare App on the Button automatically when plugging it in, version 1.24 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
ClickShare Desktop App v4.30.2 or higher is required when using a Button to connect when the App is installed.
ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
To optimize Wireless Presentation performance, we highly recommend to always use a free 5GHz Wi-Fi channel. Changes and settings could be applied via ClickShare Configurator.
We suggest to use the HDMI cable that could support 4K capabilities and limit the EMC exposure with 360-degree bond shielding design to guarantee picture quality.
Upgrading past Version 02.15.01 will not allow you to roll back to older versions before 02.15.01.

v2.20.0.22 09 Jul 2024 (593 MB)

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SHA256 checksum

8e71c37c1057f14fcc148f212c8dbc2be65400711f45a1a298d911e82985d848

Release notes

=== This release provides improved user experiences, increased flexibility, security and additional features.===
=== New feature in the 2.20 release ===

Support Microsoft Shared Spaces - Unique USB identification per meeting room.

== What we fix or improve ==

Flexible Room - Now when Clickshare triggers Zoom Rooms BYOD mode the prompt will keep showing until user acknowledgement.
Add new visual message while wired roomdock is active.
New simplified Chinese registration flow.
New option in the ClickShare Configurator to enable and disable local view.
Now you can set the digital signage URL over the REST API.
Allow customer credentials for setting Digital Signage through internal proxy.
Wifi signal still remains active and visible after disabling in the ClickShare Configurator.
AVONIC-CM93, fixed Camera CM93 could not be detected after firmware update to 2.18.
Fixed Camera stream issue with Lumens-TR60.

== Known issues ==

Sharing through Google Cast isn't working with Pixel Phones
Huddly S1/L1 doesn't get removed properly when unplugged.
Connectivity issue could occur when using Huddly PoE Adapter (“the ethernet adapter”) with Huddly S1/L1 after the baseunit gets rebooted.
Occasionally failure happens when saving annotations on Ilyama touchscreens.
Touch back double click gesture is not working when ClickShare is set up with Dual display.
The shared screen could look black and blueish when digital signage is enabled. Can be recovered by resharing screen.
Flexible Room - If user uses room camera only to switch from Appliance mode to device, the next usage will fail to switch by using room camera only. Can be recovered by turning on echo cancellation speakerphone.

== Important notes ==
=== Things to consider before upgrading ===

In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
ClickShare Desktop App v4.30.2 or higher is required when using a Button to connect when the App is installed.
ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
To optimize Wireless Presentation performance, we highly recommend to always use a free 5GHz Wi-Fi channel. Changes and settings could be applied via ClickShare Configurator.
We suggest to use the HDMI cable that could support 4K capabilities and limit the EMC exposure with 360-degree bond shielding design to guarantee picture quality.
Upgrading past Version 02.15.01 will not allow you to roll back to older versions before 02.15.01.

v2.19.0.39 16 Apr 2024 (523 MB)

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SHA256 checksum

3443d818803005904bf74903b2ed99bc32f392e9a2af58d54e0b9925926400cd

Release notes

=== This release provides improved user experiences, increased flexibility, security and additional features.=== === New feature in the 2.19 release ===

More space for the wallpaper view messaging with new optional layouts
Offline registration to XMS Cloud enables pre-configuration the Base Unit(s) without the need of physically installing the unit(s) first

The ClickShare HDMI input adapter (P/N: R9861581) now supports more resolutions as 3840x2160@30Hz, 2560x1440@60Hz, 1920x1080@60Hz and 1280x720@60Hz
Resolved issues with Huddly S1/L1 losing detection after standby
Airplay discovery via Bluetooth and mDNS are both available
Enable automatic microphone sensitivity adjustments by the UC&C tool
Extend in timeout mechanism to 60s to reserve more time for the users to confirm switching to BYOD Mode on Room System Tap Console with Flexible Meeting Rooms feature

Sharing through Google Cast isn't working with Pixel Phones
Huddly S1/L1 doesn't get removed properly when unplugged
Occasionally failure happens when saving annotations on Ilyama touchscreens

=== Things to consider before upgrading ===

In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
ClickShare Desktop App v4.30.2 or higher is required when using a Button to connect when the App is installed.
ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
To optimize Wireless Presentation performance, we highly recommend to always use a free 5GHz Wi-Fi channel. Changes and settings could be applied via ClickShare Configurator.
We suggest to use the HDMI cable that could support 4K capabilities and limit the EMC exposure with 360-degree bond shielding design to guarantee picture quality.
Upgrading past Version 02.15.01 will not allow you to roll back to older versions before 02.15.01.

v2.18.2.4 15 Mar 2024 (535 MB)

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SHA256 checksum

131a9ebf059430d49823363e06bedcedcae9b26605299286b7bd8a3d4ac5b1cb

Release notes

=== What we fix or improve ===

The issue that some base units could not be updated via XMS is resolved. Please consult KB11593 for more information.

=== Known issues ===

Airplay discovery via Bluetooth isn't working. Please connect through mDNS when using Airplay at this moment. (More information could be found in KB11021)
Sharing through Google Cast isn't working with Android Phones. (More information could be found in KB11022 and KB11023)
No video output from ClearOne Versa Mediabar.
Huddly S1/L1 doesn't get removed properly when unplugged.

=== Things to consider before upgrading ===

In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
ClickShare Desktop App v4.30.2 or higher is required when using a Button to connect when the App is installed.
ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
To optimize Wireless Presentation performance, we highly recommend to always use a free 5GHz Wi-Fi channel. Changes and settings could be applied via ClickShare Configurator.
We suggest to use the HDMI cable that could support 4K capabilities and limit the EMC exposure with 360-degree bond shielding design to guarantee picture quality.
Upgrading past Version 02.15.01 will not allow you to roll back to older versions before 02.15.01.

v2.18.1.6 31 Jan 2024 (535 MB)

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SHA256 checksum

8157cc80470a94d92fd71558d96e38d02da1e411c5b511307a4c2297b09eb709

Release notes

=== This release provides improved user experiences, increased flexibility, security and additional features.=== === New feature in the 2.18 release ===

Simplified device registration flow: scan the QR code on the setup screen or follow the link in the Configuration Wizard to register your device for SmartCare, without it needing to be connected to the internet.
Centrally configure your devices for Room System switching through XMS Cloud or via the ClickShare Configurator.

== What we fix or improve ==

Adjust the size of registration QR code on Web Configuration to be easily scanned.

=== Next to the addition of features, a number of known issues from the earlier firmware version have been resolved === === Remaining known issue in this release ===

Huddly S1/L1 doesn't get removed properly when unplugged

Airplay discovery via Bluetooth isn't working. Please connect through mDNS when using Airplay at this moment. (More information could be found in KB11021)
Sharing through Google Cast isn't working with Android Phones. (More information could be found in KB11022 and KB11023)
No video output from ClearOne Versa Mediabar.

=== Things to consider before upgrading ===

In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
ClickShare Desktop App v4.30.2 or higher is required when using a Button to connect when the App is installed.
ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
To optimize Wireless Presentation performance, we highly recommend to always use a free 5GHz Wi-Fi channel. Changes and settings could be applied via ClickShare Configurator.
We suggest to use the HDMI cable that could support 4K capabilities and limit the EMC exposure with 360-degree bond shielding design to guarantee picture quality.
Upgrading past Version 02.15.01 will not allow you to roll back to older versions before 02.15.01

v2.18.0.41 19 Jan 2024 (534 MB)

Download

SHA256 checksum

a4db159ada495ba9b47c79f355a3077ddfb32b4a6c7461ff994bb1598fef8be6

Release notes

=== This release provides improved user experiences, increased flexibility, security and additional features.=== === New feature in the 2.18 release ===

Simplified device registration flow: scan the QR code on the setup screen or follow the link in the Configuration Wizard to register your device for SmartCare, without it needing to be connected to the internet.
Centrally configure your devices for Room System switching through XMS Cloud or via the ClickShare Configurator.

Minimized connection time for Buttons configured in Corporate Network Integration mode.
Correct default volume on Nureva HDL200, HDL310, and HDL410. Please update Nureva firmware to 1.4.230823 or high version.

=== Next to the addition of features, a number of known issues from the earlier firmware version have been resolved === === Remaining known issue in this release ===

Huddly S1/L1 doesn't get removed properly when unplugged

Airplay discovery via Bluetooth isn't working. Please connect through mDNS when using Airplay at this moment. (More information could be found in KB11021)
Sharing through Google Cast isn't working with Android Phones. (More information could be found in KB11022 and KB11023)
Shared audio through HDMI not audible when connecting to Logitech Rally Bar Huddle.
No video output from ClearOne Versa Mediabar.
Registration QR code on Web Configuration may not be easily scanned by some Android Phones. Please click to enlarge the QR code if this occurs.
Sharing from Button to Poly Studio G7500 failed when ClickShare wallapaper is disabled.

=== Things to consider before upgrading ===

In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
ClickShare Desktop App v4.30.2 or higher is required when using a Button to connect when the App is installed.
ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
To optimize Wireless Presentation performance, we highly recommend to always use a free 5GHz Wi-Fi channel. Changes and settings could be applied via ClickShare Configurator.
We suggest to use the HDMI cable that could support 4K capabilities and limit the EMC exposure with 360-degree bond shielding design to guarantee picture quality.
Upgrading past Version 02.15.01 will not allow you to roll back to older versions before 02.15.01

v2.17.1.2 23 Oct 2023 (513 MB)

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SHA256 checksum

e94712cdaf25623e0a8a1f6665f295fc87c218e5edcda4bdd4354b784a4813bd

Release notes

=== This release provides improved user experiences, increased flexibility, security and additional features.=== === New feature in the 2.17 release ===

Flexible Room with Modular Setup (Preview): Effortlessly switch between a Windows-based modular in-room system and ClickShare BYOM mode (More information in KB9944 and KB9999)

Improved reliability in reboot to complete boot sequence

=== Next to the addition of features, a number of known issues from the earlier firmware version have been resolved ===

Fixed an issue where Airplay and Google Cast can’t cast when Collaboration Bar Room System Switching is enabled (More information in KB9035)
Improved reliability of Room System Switchingon Poly X30 and X50 (More information in KB9036 and KB9037)
Content audio is shared over HDMI when Room System Switching is enabled to ensure sharing in the call

=== Remaining known issue in this release ===

Huddly S1/L1 doesn't get removed properly when unplugged

=== Things to consider before upgrading ===

In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
ClickShare Desktop App v4.30.2 or higher is required when using a Button to connect when the App is installed.
ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
To optimize Wireless Presentation performance,we highly recommend to always use a free 5GHz Wi-Fi channel. Changes and settings could be applied via ClickShare Configurator.
We suggest to use the HDMI cable that could support 4K capabilities and limit the EMC exposure with 360-degree bond shielding design to guarantee picture quality.
Upgrading past Version 02.15.01 will not allow you to roll back to older versions before 02.15.01

v2.17.0.27 28 Sep 2023 (513 MB)

Download

SHA256 checksum

9cbba8f5cbb79ce80abdecd154b698d35f24f32998c1920b9475195905799180

Release notes

=== This release provides improved user experiences, increased flexibility, security and additional features.===
=== New feature in the 2.17 release ===

Flexible Room with Modular Setup (Preview): Effortlessly switch between a Windows-based modular in-room system and ClickShare BYOM mode (More information in KB9944 and KB9999)

Higher quality video (up to 720p@30fps) available for a number of Vaddio peripherals (See Peripherals List)
Security patches and improvements.
Consistent short time to share when using a ClickShare Button
Miracast P2P Mode reliability improvements
Ensure the color consistency with dual screen setups

=== Next to the addition of features, a number of known issues from the earlier firmware version have been resolved ===

Fixed an issue where Airplay and Google Cast can’t cast when Collaboration Bar Room System Switching is enabled (More information in KB9035)
Improved reliability of Room System Switching on Poly X30 and X50 (More information in KB9036 and KB9037)
Content audio is shared over HDMI when Room System Switching is enabled to ensure sharing in the call

=== Remaining known issue in this release ===

Huddly S1/L1 doesn't get removed properly when unplugged

=== Things to consider before upgrading ===

In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
ClickShare Desktop App v4.30.2 or higher is required when using a Button to connect when the App is installed.
ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
To optimize Wireless Presentation performance, we highly recommend to always use a free 5GHz Wi-Fi channel. Changes and settings could be applied via ClickShare Configurator.
We suggest to use the HDMI cable that could support 4K capabilities and limit the EMC exposure with 360-degree bond shielding design to guarantee picture quality.
Upgrading past Version 02.15.01 will not allow you to roll back to older versions before 02.15.01

v2.16.0.17 21 Jun 2023 (506 MB)

Download

SHA256 checksum

6803e032324d5491c3266897a5ab8a1cfd10bba03c17267bc0af2e1f7a79fe7c

Release notes

=== With this release ClickShare gives you improved user experiences, increased flexibility, security and additional features ===
=== The main new features included in the 2.16 release ===

Effortlessly switch between fixed room system and BYOM mode on collaboration bars: Logitech RallyBar (Mini), Poly Studio X30/50/70 [KB8863]
Connect ultrawide displays (21:9) through USB-C DisplayPort (Gen2 only) [KB8919]
Collaborate using blackboarding, annotation and touchback functions [KB7868]
Use Miracast to share content from your device

Pincodes are now clearly visible to all participants in the meeting room
When two screens are connected, Digital Signage will only be shown on the primary display
The Button generation is visible in the ClickShare Configurator [KB8917]

=== Next to the addition of features, a number of known issues from the earlier firmware version have been resolved ===

Improved stability and error handling for Digital Signage and BYOD features

=== Not all issues could be resolved yet, these are the ones that are remaining in this release ===

Huddly driver doesn't always get removed when unplugging

=== Things to consider before upgrading ===

In order to start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed on the device. More information can be found in KB12204.
ClickShare Desktop App v4.30.2 or higher is required when using a Button to connect when the App is installed.
ClickShare Desktop App v4.17 or higher is required to allow over the air (Wi-Fi and ultrasound) detection of the Base Unit.
We highly recommend to always use a free 5GHz Wi-Fi channel to optimise the performance of Wireless Presentation. These settings can be changed via the ClickShare Configurator.
To guarantee picture quality, 4k capabilities and limit the EMC exposure 360-degree bond shielding HDMI cables supporting the HDMI 2.0 specification should be used.
Upgrading past Version 02.15.01 will not allow you to downgrade to before 02.15.01.