[Fixed] ClickShare Configurator is not accessible on web-browsers

Article number: [4522] - Legacy code: [12589]

Applicable to

Issue

When accessing the ClickShare Configurator on your computer with your web-browser (e.g. Google Chrome, Microsoft Edge, etc...), it throws an error message stating that Your connection is not private.


Example: Your connection is not private

Solution

Make sure your ClickShare device has been updated with their following firmware versions:

  • CX-/C-Series: Version 2.11 or higher
  • CS(E)-Series: Version 1.11.8.1 or higher

In that case, you can bypass this message by clicking the Advanced button.

Note:

  • See KB13401 for instructions on how to check the firmware version currently installed on your ClickShare device.
  • See KB5923 for instructions on how to manually update the firmware on your ClickShare device using USB stick

 

 

Properties

Last updated May 15, 2025