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    ClickShare App and ClickShare Button stop working after update to macOS 13 Ventura

    Article number: [6794]

    Applicable to

    Issue

    During pre-release testing, the ClickShare App and Button were found to stop working after updating to macOS 13.1 Ventura. This issue is not seen with the latest Apple M1 devices.

    Solution

    1. Update your macOS to Ventura 13.2 or higher.
    2. Update your Base Unit to the latest firmware version (how-to, see KB5923).
    3. Re-pair the Button with the Base Unit after updating (how to: see KB5924).

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    Last updated Jun 27, 2025

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    Phone support

    Our helpdesk provides you with prompt phone support. A team of experienced support engineers is at your service for any professional assistance.

    Get support
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