[Fixed] ClickShare Configurator is not accessible on web-browsers

Article number: [4522] - Legacy code: [12589]

Issue

When accessing the ClickShare Configurator on your computer with your web-browser (e.g. Google Chrome, Microsoft Edge, etc...), it throws an error message stating that Your connection is not private.

_{Example: Your connection is not private}

Solution

Make sure your ClickShare device has been updated with their following firmware versions:

CX-/C-Series: Version 2.11 or higher
CS(E)-Series: Version 1.11.8.1 or higher

In that case, you can bypass this message by clicking the Advanced button.

Note:

See KB13401 for instructions on how to check the firmware version currently installed on your ClickShare device.
See KB5923 for instructions on how to manually update the firmware on your ClickShare device using USB stick

Properties

Last updated Feb 2, 2026

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