ClickShare Button Gen 4.1 Fails to Connect on External Access Points (Resolved in Firmware 02.23)

商品编号: [15023]

适用于

Issue:

It has been observed that on certain External Access Points, the ClickShare Button Gen 4.1 fails to connect, while the ClickShare Button Gen 4.0 connects without issues. 

The following error message Wi-Fi network configuration mismatch is shown on the ClickShare App interface.

network configuration mismatch.pngimage (9).png


This issue is seen when connecting to a ClickShare device running firmware version 2.14 to 2.22.

Cause:

This issue occurs/active when there is a 0 in the OUI MAC address information of the Access Point (first 3 groups of the MAC address).

Solution:

Upgrading the ClickShare device to version 02.23 or higher fixes this issue.

特性

上次更新时间 2025年7月10日