My CSM-1 or CSC-1 Buttons (R9861006D01) do not pair with my CS-100(H) CSE-200(+) and CSE-800

Article number: [4232] - Legacy code: [3684]

Applicable to

In case you want to pair Buttons R9861006D01 that came with a CSM-1 or CSC-1 set please verify that:

  • The Button has been paired with a CSM-1 or CSC-1 Base Unit before, with at least firmware version 1.4.2 installed for CSM-1 and firmware version 1.9.2 installed for CSC-1.
  • Your CS and CSE Base Units has at least firmware version 1.3 installed, supporting Buttons without a certificate.
  • Within the Compatibility page of the WebUI, the option to support Buttons without a certificate (R9861006D01) is checked.

Note: Since the release of firmware version 1.8, the Button R9861006D01 will no longer work with the CS or CSE Base Unit models, for details see KB 3649.

Properties

Last updated Mar 6, 2025