5.2.3 Firmware upgrade

Location

System > Firmware Upgrade

About software upgrade

Multiple different software versions are allowed to be present on the USB stick. It is possible to install an older version of the software. Be mindful that this may cause issues.

Tip: It is recommended to create a backup before updating. For more information, see “Backup”.
Required parts

8GB+ USB stick formatted in FAT32.

How to update

  1. Insert the USB stick in the desired port:

    • ‘USB-A’ port (reference 1) at the front.
    • ‘USB-C’ port (reference 2) at the back.
    Image 5–9
    Image 5–10

    A list of detected software versions will be given.

  2. Select the desired software version from the list.

    Image 5–11

  3. Verify the correct software file was chosen.

    Tip: An unwanted selection can be removed by tapping the x after the name

  4. Is the system linked to another Encore3?

    • If yes and both units must be updated, tap on Upgrade Host and Client to upload the software to both Encore3s.
    • If yes and one unit must be updated, tap on Upgrade Unit to upload the software to the Encore3.
    • If no, tap on Upgrade Unit to upload the software to the Encore3.
    Note: It is strongly advised to have both host and client on the same software version.
    Image 5–12
    Image 5–13

    The unit(s) will install the new firmware and reboot. This may take several minutes.

  5. Remove the USB stick.