4.9 Software update

Caution: Do not power off or unplug the projector while the software update is ongoing. Similarly, do not remove the USB flash drive while the software update is ongoing.
Prerequisites

First download the latest projector software package from the Barco's website, using the following link: https://www.barco.com/support.

Required tools

USB flash drive

How to update the software using Pulse Prospector
  1. Ensure the projector is in Ready mode.
  2. Connect to Pulse Prospector of the projector.
  3. Log in as Power user or higher
  4. Select Service > Firmware > Update in the sidebar.

  5. Drag and drop the projector update file in to the dotted area in the Firmware Update pane.

    Image 4–15
    Note: Do NOT turn off, power down, or remove mains power supply while the upgrade is in progress.
    Note: During the firmware update, the projector will restart at some point in the process.

    The firmware update process will start, and continue until finished.

Note: For more info see the Pulse Prospector user guide.
How to update the software if the projector isn't connected to the network

  1. Take a clean USB flash drive and create the following folder structure:

    /Barco/Firmware
    Note: Make sure the flash drive is compatible either with FAT32 or NTFS[4].
  2. Place the correct projector update file (format .fw) in the Firmware folder.
  3. Ensure the projector is in Ready mode.
  4. Log in with the credentials of Power user or higher.

  5. Plug the flash drive in the USB port on the Communication Panel.

    A window will be prompted with the available software update packages.

    Image 4–16 Example of software packages available on the flash drive.

  6. Select the desired package and confirm.

    A software update dialog will be prompted, requesting confirmation.

    Image 4–17 Example of a Software update dialog prompt

  7. Select Confirm to start the software update process.

    Note: Once initiated, the update procedure can take up to 20 minutes to complete. During this process the projector will reboot at least once.

    The LCD display will show the current status of the update during the update process.

  8. Once the LCD display shows that the update process has been completed, it is safe to remove the USB flash drive.
Caution: While it is technically possible to “downgrade” the software to an older version using this method, it is NOT recommended and should be avoided as much as possible. Certain features will no longer be supported, projectors can display unwanted behavior during the downgrade and in some rare cases, this may even bring damage to the device. Always contact Barco if you want to make sure a downgrade will not hurt your device.

[4] NTFS is only supported from Pulse 2.5 and later.