Location

System > Diagnostics > Hardware

About diagnostics

Hardware diagnostics can be run on the entire system or on individual components of the system. These tests will use the entire capacity of the selected option. During the test the involved components will not be usable. An overview of all results and possible issues will be generated after the diagnostics have been completed. These can be stored in a log file.

Prerequisites

The Encore3 must be idle before the diagnostics can be run.

Required parts

8GB+ USB stick formatted in FAT32.

How to run

1. Must the entire Encore3 be tested?

   • If no, tap on Run Diagnostics in the same row as the desired component.
   • If yes, tap on Run Full Diagnostics in the header.
   

   Note: Do not run diagnostics during live production. Doing so will disrupt the video output.
   

   Tip: Status of the component must be Ready for it to be included in the diagnostics.

   

   The selected parts will be tested. This may take several minutes depending on the chosen option.

2. Go over the data in the pop up by scrolling.

3. Insert the USB stick in the desired port: (optional)

   • ‘USB-A’ port (reference 1) at the front.
   • ‘USB-C’ port (reference 2) at the back.

   

   

4. Tap on Save to USB to store a copy of the diagnostics. (optional)

   

5. Remove the USB stick. (optional)

6. Tap on Cancel to dismiss the pop-up