About logs

When something goes wrong with a devices or multiple devices, log files can be downloaded for one or multiple devices.

How to download

1. Select one or multiple Base Unit devices.

   

   A popup will appear on the bottom, mentioning the number of Base Unit devices that are selected.

2. In the popup area, click on the settings icon with 3 dots.

   Extra options will appear, including the option to Download the Base Unit log files.

3. Click on Download Logs.

   A dialog box will be prompted, requiring confirmation to continue.

4. Click on Download Logs to confirm.

   A log file for each selected device will be created and will be downloaded on your computer. When correctly created and downloaded a green message pop up window appears. When the process recognizes a problem then a red error message window will be displayed.